Kinetic House, Theobald Street, Borehamwood, England, WD6 4PJ
24hr Drainage & Environmental Specialists
Kinetic House, Theobald Street, Borehamwood, England, WD6 4PJ
24hr Drainage & Environmental Specialists
Your Questions. Our Answers
Frequently Asked Questions
You will find answers to all of your most common drainage related questions located here.
How Quickly Can I Get my Drain Unblocked?
We have a quick emergency response time of 30 to 60 minutes depending on the location and availability of our engineers.
How and When Do I Pay?
Once the quotation is agreed, Our engineers will attend site and carryout the service which had been booked once the service has been completed by the engineers and the engineer has logged the work has completed. our account department at our RWB Group UK will email the customer an invoice for payment payment will be required on receipt of invoice. Payment is made by bank transfer using the bank account details supplied on the customer's invoice
How Long Will It Take to Unblock my Drain, Toilet or Sink?
The time it takes to unblock a drain will depend on the size and type of blockage. Upon visiting your premises our drainage engineers will survey your drains in order to assess the blockage and to complete the unblock. Usually blocked drains can be resolved within 1-2 hours but can take longer depending on the nature of the blockage.
How to I Prevent Blockages Reoccurring in the Future?
We recommend that home and business owners prevent the flushing of non-biodegradable items down your drains via toilets. Items include baby wipes, sanitary pads, condoms and so on should not be flushed down toilets and instead disposed of in a bin. After food preparation and cooking, you should scrape any food bits, cooking oils and fats directly into bins before washing your cutlery, pans and plates in a sink. Regular drain surveys are also recommended to ensure blockages are prevented or dealt with.
I need a CCTV Drain Survey to be Carried Out - How Long Will it Take?
For an average survey of 2 or 3 manholes can take approximately 2 hours to complete a CCTV drain survey. Once a drain survey has been scheduled, our engineers will travel to your premises. The time taken for the drain survey can be affected by the depth and size of your drains and the level of access our engineers have to your manholes.
How Long Will It Take to Unblock My Drain?
A typical drain unblock will take around 1 hour but it can take longer depending on the size of your blockage. Our expert drainage engineers will need to perform a CCTV drain survey before knowing the extent of the blockage and then deciding on the relevant action to take to resolve your blockage.
When Are CCTV Surveys Necessary?
CCTV drain survey's are necessary when you experience issues with your drains. These issues often include blockages, slow flushing/draining toilets or peculiar smells coming up from drains. A CCTV drain survey is essential to identify where these issues are and help drain engineers establish the best course of action to alleviate them.
Would a CCTV Drain Survey Be Useful When Buying a Property?
Ideally a CCTV drain survey should be performed for older houses and buildings, or for buildings with a previous history of drainage problems. By identifying and addressing any drainage issues with a CCTV drain survey this can also help with the sale price of homes and swing a buyer's final buying decision in your favour.
Do You Charge a Fee for Emergency Callouts?
No, we do not have a callout fee for our drainage services. What we do have is a fixed price service. We assess a problem and any charges for drainage work required will be clearly communicated to you via a fixed price quotation.
How Much Experience Do You Have?
Drain 247 have actually been in operation since 1986 and are accredited Our engineers are all fully qualified and use the latest drainage equipment, including CCTV survey equipment that can detect drains within + or - 3% accuracy.
Will You Call Me Before You Arrive?
Before coming out to assess a drain blockage or perform a CCTV drain survey our admin team will schedule everything and also pass on any contact details to our engineers so they can contact you when they are on their way.
Do You Require Access to the Inside of a Property to Carry Out a CCTV Survey?
Our engineers will often require access to the inside of the property if access to manholes is required from within the house where drains run underneath the property.
For Further Information
Get In Touch
For more information on the drainage services we offer, please visit our contact page or call our helpline on 0800 612 8038 and our staff will be happy to assist you. Alternatively, if you'd like to book an engineer, please fill in our enquiry form below.

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