Accreditations
Years of Experience in
the Drainage Industry
Our Story: Local Roots, National Strength
Drain 247 began as a family-run business in 1986, proudly serving Harrow, Watford, and the surrounding areas with reliable drainage solutions and a personal touch.
As our reputation grew, so did the demand for our services across london, Hertfordshire and the South East. To support this major expansion, Drain 247 has become a specialist trading division of Civil Connect PLC Group of Companies.
What This Means For You While we retain the customer-first values we established in 1986, this partnership allows us to operate at a higher level. All our engineers are now directly employed and trained by Civil Connect, and all works are carried out using Civil Connect’s state-of-the-art fleet and equipment.
We combine decades of local drainage experience with the resources and reliability of a PLC. This allows us to offer the same transparent, fixed pricing you trust, but with faster response times and industry-leading machinery.
FAQs About What's Changed
Has Drain 247 changed ownership?
Yes, in a positive way. To help us expand our services, Drain 247 is now a specialist trading division of Civil Connect PLC. We are still the same local experts you have trusted since 1986, but we are now backed by the resources and financial strength of a major infrastructure group.
Will I receive an invoice from Drain 247?
No. If you are a previous customer, you would have been directly invoiced by Drain 247. However, since we are now part of Civil Connect PLC group of companies, you will be invoiced directly by their finance team. When you receive the invoice, please use the bank account details on the invoice. This will be the PLC’s finance accounts. New customers will get invoiced directly and will become a customer of Civil Connect.
Who will be carrying the work out?
All our engineers are now directly employed by Civil Connect PLC. This guarantees reliability, as we do not rely on random sub-contractors or agency staff. You will likely see the same friendly faces you know, but every engineer visiting your property is now a fully vetted, trained, and permanently employed member of the Civil Connect team.
How does the insurance work now?
As Drain 247 is a trading division of Civil Connect PLC, all works are now fully insured under the Civil Connect Group’s comprehensive policy. This is an upgrade for you, providing the higher liability coverage and financial security of a major PLC. Our directly employed engineers and equipment are fully covered, ensuring total peace of mind for every job.
Why is VAT now being charged?
Previously, Drain 247 was a smaller entity below the VAT threshold. Now that we are part of Civil Connect PLC, we are legally required to operate under the group’s VAT registration. While this adds VAT to our invoices, it also reflects our upgrade to a fully regulated, insured, and PLC-backed service provider with access to superior equipment and resources.
Is my guarantee still valid?
Yes, and it is now more secure than ever. Civil Connect PLC has fully adopted all valid guarantees previously issued by Drain 247. This means your existing 10-year warranty on re-lining and patch lining is now backed by the financial strength of a major infrastructure group. For all new works, you will receive a guarantee directly from Civil Connect PLC, ensuring long-term peace of mind.
Delivering Solutions 24/7
Our local engineers provide a rapid response for homeowners and businesses. For emergencies or maintenance, we promise to solve your problem efficiently and treat your property with respect.
From a Single Van to a Regional Leader
Founded locally in 1986 with a single van, we're committed to superior customer service in Harrow and Watford, ensuring sustainability while maintaining our personal and reliable touch.
Proudly Serving Since 1986
Our teams are strategically located to provide rapid coverage across the entire region. Key areas we serve include: All London Boroughs.
Office Management
Andrew McNiel Survey Manager
Emily Buttercup Office Manager
Kristopher Wagner Commercial Manager
5 Star Reviews
Our Core Services Include:
- Emergency Repairs & Drain Blockage Removal
- CCTV Drain Inspections & Surveys
- No-Dig Drain & Pipe Lining
- Liquid Waste Removal & Tanker Hire
- Drain Mapping & Comprehensive CAD plans
- Drain Jetting Services
We offer comprehensive drain care, ensuring a full spectrum of diagnostic, preventive, and treatment services tailored to individual needs.
Read What Customers Say
“I bought a house recently and called them up for a pre purchase survey and they delivered a report that gave me information for what I needed to know, which was good and detailed. Would use again ⭐️⭐️⭐️⭐️⭐️.”
"Brilliant service, they helped unblock my drain really quickly. Would definitely recommend!”
