The problems we are called out to most often, explained in plain English.
Guides to the problems we see every week — blocked outside drains, smells, rats, pitch fibre, tree roots and build-over agreements. If a sink or bath is draining slowly or gurgling, start there. If you are not sure which applies, call and we will tell you, or read our FAQs.
Can underground drains freeze? Is boiling water safe on a frozen pipe? We bust seven cold-snap myths about frozen pipes, condensate pipes and slow drains, with what to check before this week's frost in Watford and Hertfordshire.
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Sewage coming up through a gully, shower or downstairs toilet? What to do in the first hour, how to tell your own drain from the public sewer, and what Thames Water pays when sewage floods your home.
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Ground staying wet in a dry spell? A 30-minute water meter test can indicate a possible supply pipe leak. A still meter does not prove a leaking drain — here's how to check the signs.
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Clear your gutters, downpipes and gullies before November's rain. A step-by-step leaf-fall checklist, how to find where a downpipe is blocked, ladder safety, hosepipe-ban tips and when to call a drainage engineer.
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New cracks after the hottest summer on record? Our drainage team explains how leaking drains and dry clay soil cause subsidence, what insurers check, and when a CCTV drain survey is worth having.
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Pumpkin pulp, roast fat and cold weather make the weeks from Halloween to Christmas peak season for blocked kitchen sinks. Here's how to keep yours flowing, what you can safely try, and when to call.
Read articleCall and describe what you are seeing. We will tell you the likely cause and whether you need us today or just a watchful eye.
The 2026 company brochure: the services, the area we cover, and how a visit works. Handy to send on to an architect, a builder or a buyer.
